FAQ – CardClash

Questions & Answers

General Questions

Are the products at CardClash genuine?

Yes, we exclusively sell 100% original trading card products sourced from official distributors and authorized wholesalers.

How will my cards be shipped?

All orders are carefully packaged to ensure optimal protection. Boosters, displays, and single cards are securely fastened so that they arrive undamaged.

Are booster packs and displays weighted or tampered with?

No, all products are originally sealed and unweighted, thus guaranteeing fair pull rates.

Can I contact you with questions or problems?

Of course! Our support team is always available to help you quickly and easily with any questions about products, orders, or complaints.

Order

What payment methods do you offer?

We accept various secure payment methods, including credit card, PayPal, and other common payment options.

How do your returns work?

You can return unused items within the statutory period. You can find more detailed information on returns and exchanges in our return policy.

Can I change or cancel my order?

If your order has not yet been shipped, you can change or cancel it. Please contact us as soon as possible to make an adjustment.

Shipping

How much is shipping?

Shipping costs a flat rate of €4.99.

For orders over €150, we ship your order completely free of charge.

How long does shipping take?

We know how important fast and secure deliveries are. That's why your order within Germany is carefully packaged and shipped insured, so it arrives safely at your doorstep. Delivery time is usually 1-3 business days, so you can hold your desired products in your hands soon.

Do you also ship internationally?

We deliver throughout Europe and also to Switzerland.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation with a tracking number that you can use to track your package online at any time.